Customer Service Administrator Apprentice

Effective & efficient processing of customer orders Implement and manage a contract review process Ensure repeat business continuity through production Coordinate and control production progress reports to customers Support production scheduling and lead time targets Understand and contribute to the pricing structure ensuring margins are maintained Respond to enquiries on time and professionally.
Support the strategy to increase the volume of sales in line with business objectives Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times Effective documentation control both internally and externally Support Quality in delivering accurate and timely document packs Support OTIF & delivery projections for weekly, monthly & annual budgets Support the coordination of the Goods in and Despatch function Presenting & analysing information and reports wherever required Work as part of the team to ensure we remain our chosen market leader Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times Reception duties and customer-focused contact Support export functions as and when required General administration across all departments

Key responsibilities

Build and maintain strong, long-lasting client relationships Keeping clients satisfied with the organisation and maximising repeatable business Update customers on key performance indicators weekly/monthly/quarterly Ensure the CRM system is utilised and accurate

Continual service improvement, including but not limited to:

Order processing, order acknowledgement

Order Progressing

Despatching & invoicing Customer satisfaction survey Process Improvements within the department and business to support the customer requirements Responsible for legal and compliance-related document management processes through systems utilisation. Maintenance of customer portals

Training:
Business Administrator Level 3 Apprenticeship Standard
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group

Training Outcome:

Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate.

Employer Description:

CAPABILITIES BEYOND ENGINEERING LIMITED is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitions

Working Hours :
Mon to Thursday 8am to 5pm, Fridays 8am to 1pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working