Apprentice Neighbourhood Advisor

Support the Neighbourhood team with tenancy-related queries, helping to respond to customers in a professional, timely and helpful way. Provide accurate information to customers, keeping them updated and escalating more complex issues to the right colleague. Provide administrative support to the Neighbourhood team, including support with sign-ups, tenancy changes, terminations, allocations, lettings, transfers, garage tenancies, assignments, successions and mutual exchanges. Assist colleagues with preparing documents, updating systems, arranging appointments and recording outcomes accurately. Help to maintain accurate customer and property records in line with service standards and data protection requirements. Develop an understanding of housing policies, procedures and systems, applying apprenticeship learning into day-to-day. Support continuous improvement of processes and customer communications. Work positively with colleagues, partners and contractors. Take responsibility for apprenticeship learning and development.

Training:

You will complete a level 2 apprenticeship in Housing and Property Management accredited by the Chartered Institute of Housing and delivered by The Learning Foundry.  Your workshops and tutorials will be delivered online. You will also have a dedicated coach to provide support along the way.  

Training Outcome:

On successful completion of your Level 2 CIH Housing and Property Management apprenticeship, you’ll have the skills and knowledge to progress into roles such as Neighbourhood Advisor, Housing Assistant or Customer Services Advisor. With experience and further development, you could progress into roles including Neighbourhood Officer, Housing Officer or specialist housing positions, supported by ongoing training and professional qualifications.  Whilst the Trust cannot guarantee a permanent role will be offered following the achievement of your apprenticeship, many of our apprentices have continued to work for us, enjoying successful housing careers. 

Employer Description:

We manage over 5000 homes across East Cheshire and the High Peak and we work with our customers and partners to provide safe homes and thriving communities. The successful applicant will be gaining experience of working for an organisation that makes a difference to people's lives and neighbourhoods. Culture wise we offer a friendly, welcoming environment. We are committed to training and development and invest in this to help people get to where they want to be.

Working Hours :
Full-time, Monday-Friday, 37 hours per week, between the hours of 8.30am-5.00pm.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental