Apprentice Office Assistant

Day-to-day responsibilities will include:

Answering incoming telephone calls dealing with customer enquiries professionally and compassionately. Booking appointments for surveyors, technicians and restoration works. Making initial contact calls to policyholders (PHs) to introduce our company, explain the restoration process and arrange appointments. Liaising with loss adjusters, insurance companies, policyholders and contractors. Preparing and sending reports, updates and correspondence to loss adjusters and insurers. Maintaining accurate records using our job management systems. Monitoring job progress and ensuring all documentation is up to date. Supporting the wider administration team with general office duties. Developing an understanding of insurance restoration processes and industry procedures.

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Potential to become a claims handler which would entail handling your own claims, running the diary. There is also the potential for the right candidate to become an office manager

Employer Description:

Flood and fire damage restoration, as well as being trained in asbestos removal and leak detection. As a company we also deal with cleaning requests and clearances, particularly void clearances and end of tenancy clearances.

Working Hours :
Monday – Friday – 9am – 5pm with 30 minutes lunch break

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Patience