Planning Administrative Apprentice - Business Administration Level 3

To manage queries and information from internal and external customers efficiently and effectively via email, telephone, social media and face-to-face. To undertake general administrative duties across the department including incoming and outgoing post, monitoring of email inboxes, uploading, redaction and categorisation of letters of representation and responses from consultees. To support the process of the receipt of planning applications through numbering applications, processing fees and setting up electronic planning application files including redacting and categorising documentation for internal and external users. To support the Community Infrastructure Levy (CIL) Officer carrying out day-to-day organisational and administrative tasks. To manage own time effectively using a range of skills and techniques (diary management, timetabling, priority setting etc.). To communicate effectively with members of the team and colleagues in the Development Management Team, listening actively to instructions and asking questions where necessary. To ensure confidentiality is a priority in all work activities. To provide high levels of customer service at all times, taking time to listen actively to customers and explain clearly the reasons for any action taken.

Training:

The apprentice will be supported through their training and, upon completion, will have a good understanding of local government and administration. Previous Planning Administrative Apprentices have progressed to careers within local government either at Mole Valley or at other authorities.

The position is full-time with one day a week (minimum of 6 hours)  provided for study towards the Business Administration Level 3 qualification with our onsite provider, Waverley Training Services (WTS).  

Training Outcome:

Previous Planning Administrative Apprentices have progressed to careers within local government either at Mole Valley or at other authorities. Planning Assistant/ Planning Officer.

Employer Description:

At Mole Valley District Council, we are focussed on delivering high quality, value for money services, both in-house and through partnerships for Mole Valley’s residents and businesses. We are one of 11 councils in Surrey and work closely with Surrey County Council. You can read more about our key projects and our teams to give you a sense of how we work and what we work on.

Working Hours :
Monday to Friday - 37 hours per week. At least 6 hours of this time will be spent on study.

Skills:
Communication skills,IT skills,Customer care skills,An interest in Planning