Apprentice Lead Adult Care Worker Level 3

Health and Social Care Support

Support service users with daily living tasks in line with their care plans. Promote dignity, independence, privacy, choice, and respect. Assist with personal care, meal preparation, mobility, and wellbeing support where required. Observe and report any changes in service users’ health, mood, or presentation. Follow safeguarding, infection control, health and safety, and confidentiality procedures.

Office and Administration Support

Answer phone calls and respond to emails professionally. Welcome visitors, staff, service users, families, and professionals. Maintain accurate records on office and care management systems. Support with filing, scanning, printing, letters, forms, and reports. Assist with care planning paperwork and service user documentation

Care Coordination and Compliance

Support with rotas, visit changes, staff communication, and daily updates.
Help monitor care notes, medication records, alerts, training records, and compliance documents. Report concerns, incidents, complaints, or safeguarding matters promptly.

Support with recruitment, interview arrangements, onboarding, and staff records.

Customer Service and Communication

Communicate respectfully and compassionately with service users, families, carers, and professionals.
Build positive working relationships with colleagues and external partners. Escalate concerns appropriately to the office or management team.

Learning and Development

Attend apprenticeship training and complete coursework within agreed timescales. Take part in supervision, reviews, competency checks, and workplace learning. Develop knowledge of CQC standards, safeguarding, person-centred care, and office procedures.

Training Outcome:

To be discussed on completion of the apprenticeship.

Employer Description:

SureCare Calderdale and Kirklees is a domiciliary and community-based care provider delivering personal and support services to adults.

The organisation focuses on promoting independence, dignity, and person-centered care for vulnerable and elderly individuals across the local area.

Working Hours :
09:00 to 17:00. Monday - Friday / occasional weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Enthusiastic,Willingness to learn,Compassionate