IT Support Technician Apprentice (L3) – Eleclink – London, W2 6BD (Hybrid) – Up to £24kp/a – 37.5hrs

The role will be based out of Eleclink’s London office with occasional travel to Folkestone, UK and Peuplingues, France based on business needs.  

As the Information Communication Technician your responsibilities will be to:  

Support Sr. Service Manager and IT Support analyst in provide day-to-day IT support, including troubleshooting hardware, software, and network issues.  Maintain accurate documentation of systems, incidents, and resolutions including upkeep of key registers for maintaining IT Assets.   Assist wider Eleclink with the maintenance and monitoring including on-boarding and off boarding employees.   Support Cybersecurity and GRC lead in the implementation of security controls and follow cyber security best practices including support of compliance activities both internal and external including NIS.   Follow organisational processes and procedures for backup, storage, and secure disposal of IT assets.   Contribute to IT projects, including planning, testing, and quality assurance activities.   Assist in preparing systems for stability and resilience, including BCP and Incident response techniques.  

Essential skills, characteristics and experience 

Basic understanding of IT support principles and troubleshooting techniques  Highly effective written and verbal communication skills  Willingness to learn and develop technical skills  Strong problem-solving attitude with attention to detail and strong focus on getting things right in the first place  Ability to understand the wider business context in which the organisation sits  Ability to work under pressure in a dynamic environment  Self-starter and results orientated  Ability to establish and maintain strong professional relationships   Fluent in English  Level 3 qualification in IT, computer science or equivalent   Full, clean driver’s license (Desirable)   Interest in IT and technology  Experience in Microsoft Office Tools like Word, Excel and Power-Point  

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard. 
The training covers the following core occupational duties: 
www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 

Training Outcome:

Upon completion of the apprenticeship, the applicant will have a Level 3 qualification as an Information Communications Technician 

Employer Description:

Eleclink Limited is a 100% subsidiary of Groupe Eurotunnel, the operator of the Channel Tunnel, listed on Euronext Paris.  
Eleclinkoperates a 1,000MW high voltage direct current interconnector linking the electricity markets of Great Britain and France via the Channel Tunnel. Eleclink is unique in that it is the first independent interconnector owner and operator in Great Britain and France.  

Working Hours :
Monday - Friday 9 - 5

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative