Verlingue - Digital Support Technician apprenticeship

To build strong foundations in the technical skills, knowledge and professional behaviours required for a successful career in IT and business operations. This will be supported through hands-on experience within the Operations team, contributing to a range of IT support, administration and project-based activities, such as:

Providing first-line IT support to colleagues, resolving technical issues where possible and escalating more complex queries when required Assisting with the setup of IT equipment, user accounts and software for new starters, as well as supporting employee mover and leaver processes Supporting the maintenance of IT assets, including stock management, equipment allocation and maintaining accurate asset registers Working with internal colleagues and external technology partners to resolve issues and ensure effective delivery of IT services Supporting the implementation of IT projects, system upgrades and technology rollouts across the business Assisting with the administration and support of Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint Helping to maintain IT documentation, user guides and knowledge articles to support colleagues across the organisation Supporting meeting room technology and audio-visual equipment to ensure meetings and events run effectively Promoting good cyber security practices by supporting security awareness activities, assisting with access reviews and reporting potential security concerns Providing a high standard of customer service and maintaining effective communication throughout the resolution of support requests Participating in team meetings and contributing ideas to improve systems, processes and ways of working Actively contributing to the delivery of the company's Operations and IT vision and supporting colleagues across the business

In addition, you will be expected to fully engage with all learning and development opportunities provided through the apprenticeship programme, developing your knowledge of IT support, Microsoft 365 administration, cyber security, IT service management, hardware and software support, and business technology solutions while working towards the successful completion of your apprenticeship.

Training:

Digital Support Technician Level 3 Apprenticeship Standard:

Training takes place in the workplace and virtually over Teams Occasional travel to other offices may be required during onboarding for central training

Training Outcome:

There are a number of routes available to progress and establish a life-long career with us at Verlingue.

Employer Description:
Verlingue is an independent and family-owned business that aims to be a valued long term risk management partner for our clients. We have particular expertise in designing and placing corporate insurance and employee benefits programmes for our clients.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative