Apprentice Medical Receptionist

Daily duties will include;

Reception desk duties, to include reception of patients, dealing with queries by telephone. Making of appointments by telephone and at desk, using computerised system. Completion of tasks via SystmOne computer system. Letter scanning and filing, according to rota, dealing with clerical patient changes of address, completion of blood test forms where required. Sorting any external mail and passing on any mail not for the practice. Checking for action notes when GPs have viewed post and passing to relevant person then sorting the rest for scanning.  Data entry of patient information onto computer as required, including any personal patient contacts, passing messages etc. Taking requests for housecalls and booking of ambulances via computer. Use of all office equipment, e.g., computer, photocopier, etc. Surgery premises to be kept tidy. Patient documentation to be handled promptly.

Training:
Level 3 Apprenticeship Standard for Business Administrator   Training will be delivered in the workplace

Training Outcome:

On successful completion of the apprenticeship, you will have the opportunity to progress into a permanent role at the practice.

Employer Description:

A GP practice provides primary healthcare services to patients in the local community. It is often the first point of contact for medical advice, diagnosis, treatment, and ongoing care. The practice is staffed by General Practitioners (GPs), nurses, healthcare assistants, and administrative staff who work together to deliver a wide range of services, including health checks, vaccinations, chronic disease management, and referrals to specialist services when needed.

Working Hours :
35.5hrs per week (worked over 4days). Days and shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience