Apprentice - Business Administration (Children's Services)

The Family Help Teams are newly set-up teams using the Families First model. These teams work with families from early help level through to high-end statutory involvement, including child protection and Children Looked After.

The Business Administration Apprentice will support the Family Help Teams and will be responsible for:

Providing day-to-day administrative support to the Family Help Teams for East and West, ensuring tasks are completed accurately and in a timely manner. Maintaining and updating electronic records and case management systems, ensuring information is accurate, secure, and compliant with data protection requirements. Supporting the organisation of a panel, including sending invitations, preparing agendas, and taking minutes where required. Handling incoming and outgoing communications, including emails, telephone enquiries, and post. Working collaboratively with colleagues and partner agencies to ensure effective coordination of services. Managing and organising filing systems (both electronic and paper-based) in line with organisational policies. Providing general office support, including scanning, photocopying, and data entry. Maintaining confidentiality at all times, particularly when handling sensitive information relating to children and families. Actively engaging in learning and development opportunities as part of the apprenticeship.

You’ll be provided with a wide variety of work experience opportunities to demonstrate proficiency in a number of office-based activities as required by the qualification.

Training:
You will study towards the level 3 Business Administration Apprenticeship qualification and will be practising the skills learnt in your day-to-day job. Study will take place at South Essex College, who are based in New Road Grays. However, training will be mostly delivered online. A tutor will be allocated to you to support you throughout your qualification and meet with you regularly online. You will be allocated 6 hours per week for off-the-job training. This will be within your paid working hours. These hours can be spread across the week and will be agreed between yourself, your line manager and your tutor. Functional Skills Level 2 in English and maths, if required.

Training Outcome:
This apprenticeship prepares you for a variety of roles involving Business Administration. At the end of your apprenticeship, you will be supported to apply for suitable vacancies (subject to availability). 

Employer Description:

Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

Working Hours :
Example – Monday to Thursday, 8.45am - 5.15pm and Friday, 8.45am - 4.45pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative