Outpatients Clerk/Hospital Receptionist Apprentice

The main duties will be:

Covering Main Reception desk Making and changing patient appointments Outcoming clinics Maintaining office supplies via e-procurement systems Dealing with patient enquiries in person and by telephone Processing clinic change notifications as directed by line manager Assisting the team by sharing skills and knowledge with colleagues to maintain best practice

Training:

You will be enroled on a Business Administration level 3 apprenticeship with Wiltshire College and you will have study time for assignments with lots of on-the-job learning opportunities. Your apprenticeship assessor will visit you in the workplace.

Training Outcome:

Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry.

Employer Description:

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Working Hours :
This is a full-time position of 37.5 hours per week over five days between the hours of 09:00-17:00. Flexibility is essential to cover service requirements between the hours of 08:30-17:00 as required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental,Patience