Travel Consultant Apprentice (Salary £19,000)

Main Responsibilities:

Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals Convert general enquiries into actual bookings utilising all the tools and technology available Take ownership of complex customer enquiries received in writing or over the telephone Ensure the highest level of customer service is always offered to internal and external customers Deal with queries from a wide range of customers Responsible for delivering the most cost-effective solutions to remain competitive Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner Accurately process data and issue invoices to ensure compliance with ISO standards Support any commercial agreements which are in place Log and deal with customer complaints and reduce future issues, escalating where necessary Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment

Company Benefits:

Incentive trips & prizes High Street discounts Long service awards Free flu jabs Health and Wellbeing perks Company funded social events Funded courses Excellent progression opportunities Discounted staff travel Pension Scheme

Training:
Travel Consultant Level 3 apprenticeship Standard

Training Outcome:
Junior Business Travel Consultant Business Travel Consultant Senior Business Travel Consultant Team Manager and beyond

Employer Description:
Global travel management, powered by people and tech Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.

Working Hours :
Monday to Friday from 9:00am to 5:30pm

Skills:
Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills