Customer Service Apprentice

This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations.

Throughout your apprenticeship, you will develop skills in: 

Customer service and professional communication  Sales order processing and administration  Order management and logistics coordination  Working with suppliers and courier companies  Business systems and stock management  Time management and organisation  Problem solving and teamwork 

Key responsibilies: 

With full training and support, you will learn to: 

Process and check customer orders accurately  Contact customers when additional information is required to complete an order  Keep customers updated on the progress of their orders  Respond to customer enquiries by phone and email in a friendly and professional manner  Assist customers with general service enquiries and resolve issues where appropriate  Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time  Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation  Communicate with suppliers regarding stock availability, deliveries and order queries  Update internal systems with accurate customer and order information to maintain a clear audit trail  Support the sales and purchasing teams with day-to-day adimistrative tasks  Assist with returns, exchanges and after-sales support  Carry out general office duties to support the smooth running of the business 

Training:
You will receive full training while working alongside an experienced team, gaining valuable hands-on experience in a busy office environment

Training Outcome:
Long-term growth within the company Skill development opportunities Job security

Employer Description:

We are an international provider of professional video and broadcast equipment, with offices in the UK and EU. Our high-quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.

Working Hours :
Monday - Friday Between 9:00am - 5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Friendly and polite,Enjoys helping people,Keen to learn and develop,Reliable and punctual,Enthusiastic,Willing to learn new software,Positive