Customer Service Practitioner Apprentice

Undertake clerical tasks, for example, record keeping (both manual and computerised), filing, responding to routine correspondence, photocopying, message taking, data input and retrieval, as required Assist with distribution of incoming mail and despatch of outgoing mail as required Receive telephone and personal enquiries and take appropriate action to ensure that such enquiries are properly responded to, either responding personally or redirecting to an appropriate officer Assist in all customer facing areas of the Town Council, (including The Watermark Information Centre) Assist with any marketing activities, as required Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation Support in organisation of Annual Town Meetings, civic events, and public consultations Conform to, actively commit to, and promote Ivybridge Town Council both with internal and external customers when using any communication media, including telephone, email and face to face Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems Work with information technology and associate systems in accordance with Ivybridge Town Council policies and to observe data protection guidelines Co-operate with the council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post Carry out the duties and responsibilities of the post in compliance with the Town Council’s Equal Opportunities policies Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibility of the post

Training:

Majority of the training will be done in the workplace, with the occassional workshop taking place at college. 

An Assessor will visit frequently with reviews taking place every 12 weeks. 

Training Outcome:

After a successful completion of the apprenticehip, you will hold a Level 2 Customer Services Practitioner qualification. 

Employer Description:

Ivybridge Town Council provides a wide range of services and support for the local community, including managing parks, open spaces, allotments and Woodlands Cemetery; improving biodiversity and tackling the climate and ecological emergency; supporting local events, charities, community groups and youth services; and operating The Watermark as a hub for the community, arts, entertainment and business.

The Council works with residents, organisations and partner authorities to represent local views, support community initiatives, provide facilities, and help make Ivybridge a thriving and welcoming place to live, work and visit.

Working Hours :
Monday - Friday, 9am - 3.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience