Programme Manager - Airline

Holt Executive are delighted to be partnering with a global technology and communications leader to recruit a Programme Manager for an interim contract in the aerospace industry. Our partner mission is to deliver innovative technology and communication services to several markets around the world. Mobility is a key focus for them. For the Programme Manager hire, the individual will be responsible for technical leadership throughout the customer lifecycle inhouse and externally. Key responsibilities for the Programme Manager – Aircraft/Airline: - Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities. - Define, clarify, and advise on customer requirements, lab requirements, and testing support. - Identify and review SLA exclusions, facilitates process improvement, and change in coordination with the agreement, customer, and product evolution  - Working with product & program teams and DevOps on new airline / aircraft / feature onboarding and scheduling (e.g., Salesforce) - Coordinating and supporting needs related to software, portal, configuration items, and content.   Key Experience required for the Programme Manager – Aircraft/Airline: - Experience in a technical Account Management/ Service Delivery role (B2B – Telecom/IT/Aviation) - Bachelor’s Degree in Electrical Engineering, Computer Science or Computer Engineering or another related degree - Demonstrated experience managing customer expectations and delivery scope - Solid understanding of TCP/IP and Broadband networking concept - Proficiency with Salesforce or equivalent ticketing system and reporting tools - Ability to present complex technical material to a variety of audiences - Demonstrate the ability to lead multi-functional teams