Customer Service Apprenticeship

Manage day-to-day operations within the sales support department, including processing quotations, orders, and spares, and acknowledging support claims. Ensure customer satisfaction throughout the pre and post-sales service and support process. Take ownership of customer issues, collaborating with other departments to resolve problems effectively. Communicate any production or delivery delays to customers promptly and manage the follow-through to completion. Assist in capturing, developing, monitoring, and reporting on KPIs related to service delivery and customer satisfaction. Ensure compliance with contractual service level agreements (SLAs) where applicable and track complaints. Produce daily reports on sales order status, ensuring that all data is current and accurate. Update CRM and ERP systems to ensure data consistency, supporting the department head in creating weekly KPI reports. Proactively seek new potential customers through data mining, reaching out via phone and email to support the sales team in setting appointments and logging communications in the CRM. Complete tender responses, including suggesting alternatives and consulting with clients to increase the specification of our products. Attend online master classes and monthly 1-1 assessor tuition

Training:

The apprenticeship training is delivered through a combination of workplace learning and online Master classes, plus monthly 1-to-1 assessor tuition.

This training will teach you the knowledge, skills and behaviours set out in the Customer Service Level 2 standard. On completion, the apprentice will receive a Customer Service - Level 2 qualification. Functional Skills in Maths and English may also be required depending on current level.   

Training Outcome:

Potential of a permanent role.

Employer Description:

At Modus we offer more than just a job - we provide a vibrant work environment nestled in a beautiful rural location with a custom-built workspace designed to inspire creativity and collaboration. Powered by 100% renewable electricity, our state-of-the-art factory, houses both our upholstery and joinery facilities where our teams employ a combination of digital technology and age-old hand finishing techniques to create furniture of the highest level of craft and quality. Enjoy the fresh air and scenic surroundings as you work alongside a passionate and supportive team. We believe in creating a balanced and engaging workplace, with regular social events and activities that foster a strong sense of community.

Working Hours :
Monday- Friday- times TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental