Apprentice Business Administrator

Receive customer enquiries via telephone, email and other communication methods Log customer queries accurately onto internal databases Maintain and update drainage ratepayer records Assist with updating mapping records using Geographical Information Systems (GIS) Support accounts receivable and accounts payable tasks Assist with finance administration, including recording receipts and banking activities Support meeting administration, including room bookings and minute taking Carry out general office and administrative duties Work with different service areas across the organisation, including operations, development control and asset management Maintain confidentiality when handling sensitive information Communicate effectively with colleagues, customers and stakeholders Complete apprenticeship coursework and training requirement.

The role will develop your understanding of business administration, customer service and office operations while building communication, organisation and teamwork skills within a professional public sector environment.

Training:

You will work towards a Level 3 Business Administration Apprenticeship.

Training will be delivered through a combination of workplace learning and off-the-job training.

Training will cover areas such as:

Business administration processes Customer service and communication skills Office systems and record management Finance and administrative procedures Professional behaviours within the workplace IT systems and database management Team working and organisational skills Confidentiality and data handling

All reasonable travel expenses and resources required for college attendance, including a laptop, will be provided.

Typical duration is around 18 months, depending on progress and prior experience.

Training Outcome:

The successful apprentice will have the opportunity to build upon the skills and knowledge gained during the apprenticeship to progress into administrative, finance or business support roles within the organisation.

There may also be opportunities for further supported learning and progression onto higher-level qualifications and wider career opportunities within local government and public sector services.

Employer Description:

Yorkshire and Humber Drainage Boards is a consortium of eight public authorities working together to provide flood risk management services across parts of North, East and South Yorkshire. The organisation helps reduce flood risk to thousands of residents, businesses, property and infrastructure across the region.

As a local public authority, the organisation is committed to developing future administrative and technical professionals through practical workplace experience, training and support.

This is an excellent opportunity to join a professional office environment and gain valuable administration, finance and customer service experience while working towards a recognised Business Administration qualification.

Working Hours :
Monday to Friday 37 hours per week Breaks to be confirmed by employer.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative