Administrative Assistant Apprentice

This role provides hands-on day-to-day support across a busy online footwear company. Duties will include helping with website administration, processing customer enquiries, supporting marketing activity, assisting with stock and order updates, maintaining accurate records, and helping with basic financial controls. The successful candidate will work closely with the team to keep daily operations running smoothly and deliver a professional service to customers.

Managing day-to-day customer service and ensuring a high standard of customer satisfaction Handling invoicing and financial processes using Xero Maintaining and updating online platforms, including Shopify and Mailchimp Communicating with manufacturing partners and factories to design footwear and manage orders Liaising with the warehouse to ensure smooth logistics and fulfilment Supporting overall business operations and identifying ways to improve efficiency

Training:
Business Administrator Level 3 Work-based Training End-Point-Assessment Monthly Tutor/Assessor Sessions throughout the first 18-months

Training Outcome:

On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent administrative or customer service role within the business. The apprentice will gain valuable experience across e-commerce, marketing, customer service, stock administration and basic financial processes, providing a strong foundation for further development within the company or a wider business administration career.

Employer Description:

Distributor and retailer of high quality footwear.

Working Hours :
Monday - Friday 8:30am - 5pm, with an hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience,Confident telephone manner,Willing to learn,Friendly, polite, professional,Reliable & Punctual,Positive attitude