Customer Services Apprentice

Accurately enter and process detailed customer orders using internal systems Check order information and customer account details before processing Respond professionally to customer emails, including order and general enquiries Learn processes in the Logistics department and support them as required to meet business needs Answer incoming telephone calls to provide customer support

Training:
Monthly workshops delivered by Warrington & Vale Royal College One-to-one tutorials and workplace assessment visits Ongoing support to help you develop the knowledge, skills, and behaviours required to achieve the qualification

Training Outcome:
During this apprenticeship, you will gain the skills and experience required to progress within a career in Customer Services as an Adviser which can then progress to a Senior Adviser and eventually to Team Leader or Manager positions

Employer Description:

We are a growing, international brand and manufacturer of medical devices. Our UK Head office is in Warrington. Joining the team means becoming a valued member of a close-knit, family-oriented business where you can contributes to the success and growth of the Company whilst making a valuable impact on people’s quality of life.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience,Positive attitude