Care Navigator Apprentice

Communication - Will act as the first point of contact for patients, carers and external agencies, handling enquiries, relaying information, and signposting individuals to appropriate services in a professional and timely manner Analytical Tasks - Will use initiative and judgement to resolve routine and non-routine administrative issues, evaluating processes and supporting improvements to enhance service efficiency Planning and Organisational Skills - Will prioritise and manage a varied workload, maintaining effective administrative systems and ensuring tasks are completed accurately within agreed timescales Physical Skills - Will maintain accurate patient records through regular data entry and carry out manual handling tasks, including processing deliveries and stock Responsibility for Patient Care - Will provide patients, relatives and carers with information and guidance on accessing appropriate services, appointments and support Policy and Service Development Implementation - Will follow organisational policies and procedures while contributing feedback to support the continuous improvement of administrative services Responsibilities for Financial and Physical Resources - Will monitor stock levels and report maintenance, security and equipment issues in line with workplace procedures Responsibilities for Human Resources - Will support the induction and training of new and existing team members and provide cover for colleagues during periods of absence Responsibilities for Information Resources - Will maintain confidential patient records across electronic and paper-based systems, ensuring compliance with data protection requirements and accurate activity logging Responsibilities for Research and Development - Will assist with surveys, audits and data collection activities to support service evaluation and continuous improvement Freedom to Act - Will work independently to manage patient enquiries and administrative tasks, seeking guidance from management when required for more complex issues

Training:

Customer Service Practitioner Level 2.

Hull College will deliver the Customer Service level 2 qualification.

Training Outcome:

Successful completion of the apprenticeship could lead to a permanent Care Navigator or Administrative role within CHCP APMS Practices with opportunities for further professional development and progression into senior administrative or healthcare support positions.

Employer Description:

City Health Care Partnership (CHCP) is an NHS Community Interest Company providing high-quality healthcare and support services. Riverside Medical Centre is committed to delivering excellent patient care and ensuring patients are directed to the right service at the right time through effective care navigation and administrative support.

Working Hours :
• The service operates between Monday to Friday: 8:00am to 8:00pm • Saturday and Sunday: 9:00am to 5:00pm (worked on a rotational basis) • Bank Holidays: 8:00am to 1:00pm (on a rotational basis)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working