Customer Service Apprenticeship - Shefford

and enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.

 

This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.

Key Responsibilities:

Welcome customers professionally, both in person and over the telephone Respond to customer enquiries via telephone and email Process and manage vehicle hire bookings using the company rental system Assist with scheduling vehicles for both short-term and long-term hire Ensure hire vehicles are prepared, presented and ready for customers Support the coordination of vehicle maintenance and servicing schedules Carry out general administrative duties including data entry and record keeping Maintain accurate customer and vehicle records Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department Deliver excellent customer service at all times

We are looking for someone who is:

Friendly, approachable and professional A confident communicator with excellent customer service skills Organised and able to manage multiple tasks Keen to learn and develop new skills Computer literate (preferred but not essential as full training will be provided) A driving licence is desirable but not essential

Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Specialist apprenticeship Level 3 Apprenticeship

Training Outcome:
There is a possibility of being offered a full time role after successful completion of the apprenticeship

Employer Description:
We are a small family run business and you will be working within a small team, assisting within our vehicle rental operation and daily duties. A, front desk, customer facing role, in person, via email and telephone. Managing customer bookings for our fleet of hire vehicles, maintenance, scheduling and vehicle presentation pre and post hire.

Working Hours :
Monday - Friday, 08.00 - 17.30. Every other Saturday morning from 08.00 - 10.00.

Skills:
Administrative Skills,Customer Care Skills,IT Skills,Teamworking,Communication Skills