Business Administration Apprentice

The role is to maintain under the direction of the directors the processes associated with engineering & administration of all businesses under the control of the company directors.

Responsibilities include but not limited to:

Scheduling of customer engineering jobs via ServiceM8 automated ticketing system Effective and timely updating customers on progress of incidents Maintaining staff records Ensuring all Health and Safety procedures are adhered to at all times Resolving customer queries Raising supplier orders for items to be purchased by the business Processing sales and service enquiries from receipt through to execution Maintaining accurate job records internally on ServiceM8 software, Xero accounting platform and own spreadsheets for audit purposes Updating customers via their VPN connections on the status of jobs in line with their agreed service levels Preparation of customer spreadsheets for end of month accounts to raise charges against Maintaining up to date customer records of contact details Advising the directors immediately of any issues relating to service exposure of the business, eg. Inability to fulfil customer requests or deliver the level of service required Other general office & administration duties as required by the business or directors Provide training to any other member of staff on an as when required basis Flexibility to cover other non-office based duties such as logistics & customers site activities on an as and when required basis to gain a holistic view of the business

Training:
All training and learning will take palce at work

Training Outcome:
Permanent employment

Employer Description:

GT Comms Ltd is a managed services provider offering IT, Telecommunications and Cabling services to the UK retail market. With a number of Blue Chip clients we are looking to expand our customer base and customer services functions creating a foundation entry level position for a business admin apprentice.

Working Hours :
Monday - Friday 8.30am - 5.30pm with 1 hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience