Customer Service Apprenticeship

You will be responsible for:

Deliver exceptional customer service to all customers by exceeding our customers' expectations Work to deliver the Company Mission of rescuing shoppers from poor customer service Support my colleagues with cover for sickness and holidays Ensure accuracy with all till and cash operations Be aware of what is happening on the forecourt and in the store, especially potential shop lifters and drive off's Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented. Work to deliver the Company's Vision and work within its values
Understand my responsibility, especially on till 1 Providing great customer service Accurately and correctly accounting for all transactions Observing all activities on site - inside and out Inform management of any customer feedback Taking payments for all fuel transactions accurately Scanning stock accurately for sale Happy and satisfied customers Customer feedback Keeping myself, colleagues, customers safe

How I align to the Company Values:

A happy person that greets our customers with a smile Observant to what is going on around the whole site Passionate about every role I undertake Willing to learn new tasks to make me more rounded in the business Smile and provide great customer service Help to support my colleagues

Training:
Customer service Specialist Level 3 Apprenticeship Standard

Training Outcome:
To be confirmed by employer

Employer Description:
Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors

Working Hours :
Monday - Sunday, Shifts to be confirmed.

Skills:
Communication skills,Customer care skills,Team working,Initiative,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Creative,Problem solving skills,Logical