Business Administrator Apprentice

Office Administration and Communication:

Serve as the first point of contact for telephone, email, and in-person enquiries, maintaining a professional and welcoming manner Manage correspondence and ensure timely communication with relevant colleagues and external stakeholders Maintain accurate and confidential client and staff records using digital systems, including Care Planner Support office organisation, including filing, supplies management, and general administrative duties Record, track, and escalate any complaints or incidents in accordance with company policy

Business Coordination and Support:

Assist with the preparation of documents, reports, and meeting materials Support rota management, staff scheduling, and timesheet collation Help coordinate internal meetings, training sessions, and staff communications Liaise with suppliers and service partners to support operational requirements Assist in monitoring key performance and compliance indicators to support service efficiency

Data Management and Continuous Improvement:

Maintain and update administrative databases and spreadsheets to ensure accurate reporting Support internal audits and compliance reviews Contribute ideas to improve administrative systems, documentation, and communication processes

Policies, Compliance, and Quality Assurance:

Adhere to company policies, procedures, and the Quality Compliance System (QCS) Ensure compliance with Care Quality Commission (CQC) standards and relevant legislation Contribute to a safe, professional, and compliant working environment

Learning and Development:

Dedicate 20% of contracted hours to off-the-job training through the apprenticeship provider Maintain an up-to-date portfolio of work and achievements as part of the apprenticeship programme Actively engage in continuous learning and development to build competence across all areas of business administration

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance

Employer Description:

Ness M Care is a progressive and expanding provider within the health and social care sector, delivering nurse-led, high-quality home care services across Norfolk, Cambridgeshire, and Hertfordshire. We are committed to providing compassionate, professional, and person-centred care to individuals and families within their own homes.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (subject to change).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience