Apprentice Customer Service Administrator

Learner Recruitment & Employer Support:

Prepare and send application emails to prospective learners using approved templates Arrange learner interviews with employers, including preparing interview schedules and forwarding learner CVs Send welcome emails following learner enrolment Send managers' guidance booklets to employers Send initial review emails to learners and managers Produce and distribute weekly or fortnightly apprenticeship vacancy lists to applicants

Enrolment & Learner Administration:

Prepare enrolment documentation including Training Plans and Apprenticeship Agreements Download completed electronic documents and save them within learner files Create learner portfolios, upload signed enrolment documentation and Update learner target tracking spreadsheets Update induction certificates with learner details Add learners to training registers and calendars Update the training calendar with new sessions from timetables and schemes of work Send weekly training schedules to learners

Marketing & Business Development:

Prepare and distribute annual school information packs to careers advisers Produce learner and employer case studies for use in marketing materials Support employer engagement and promotional activities Assist with maintaining accurate organisational records and databases

Quality & Customer Service:

Archive learner portfolios and personal files following programme completion Issue learner satisfaction surveys and process responses Send learner feedback surveys following weekly training sessions Process e-learning completion certificates Produce and issue in-house certificates Email electronic certificates to learners promptly

Business Administration:

Carry out Display Screen Equipment (DSE) checks Complete routine vehicle checks administration Support six-monthly organisational database reviews and archive dormant company records Maintain accurate electronic filing systems and learner records Ensure all documentation is completed accurately and in accordance with organisational procedures

Customer Service Responsibilities:

Provide a professional and welcoming service to learners, employers, visitors and colleagues Respond to telephone and email enquiries promptly and professionally Maintain confidentiality and comply with GDPR requirements Resolve routine customer enquiries or refer them to the appropriate member of staff Promote a positive image of the organisation at all times

Training Outcome:
If the Apprenticeship is successful, to progress and develop within the company

Employer Description:

Prostart was established in July 1999 as a trading arm of Millbrook Management Services Limited. Prostart is committed to developing people and believe training should be designed to suit the individual. This involves providing interactive programmes combining theory and practical work designed to support personal training needs.

Working Hours :
Full Time- 35 Hours. Monday- Friday, 8.00am- 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills