Business Administrator / Retail Support Assistant Apprentice

Act as first point of contact for customers in-store, on the phone and by email Assist with customer enquiries, orders, product advice and after-sales support Update and maintain website content, pricing and product listings Process warranty claims, returns, exchanges and service requests Book stock in/out and maintain accurate system records Coordinate deliveries and update customers on schedules Support EPOS system updates and product information management Assist with repair administration and engineer bookings Provide general admin support to the sales team Maintain accurate customer records and documentation Help keep the showroom organised and welcoming

Training:
Training will be delivered through the Business Administrator apprenticeship standard Combination of workplace learning and off-the-job training Regular support from a training provider and employer

Training Outcome:
Opportunity to progress into a permanent role Potential progression into supervisory or management positions within the business

Employer Description:

We are a family run business and members of the buying group Euronics, Europe’s largest electrical buying group. This allows us to be as competitive as the nationwide stores on all home appliances and electricals, but with the same traditional family values.

Our St Thomas Street store features an extensive range of products, from televisions and audio systems to a comprehensive selection of white goods. This includes washing machines, dryers, dishwashers, fridge freezers (with under-counter options), and a variety of cooking appliances such as ranges, mini ranges, built-in ovens and hobs, along with much more to suit every home.

Working Hours :
Monday, Wednesday, Thursday, Friday, Saturday 8.30am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Punctual and reliable