Apprentice Business Administrator

1. Administrative Support

Maintain accurate documentation and records. Support communication with families, staff, and external professionals. Assist to Operations Manager when required. Photocopying, scanning and printing of documents.

2. Financial Administration

Prepare invoices for council and families. Ensure prompt payment of invoices. Managing purchase invoices, ensuring prompt payment in line with payment terms. Managing and bookkeeping ensuring accurate records are kept. Managing time-sheets, payroll and issuing payslips, P45s and P60s. Management of residents’ personal allowances.

3. Operational Support

Support procurement processes and maintain stock records e.g. stationery, medical equipment, uniforms, name badges and food (to be reviewed). Assist with staff documentation. Assistance with organisation of maintenance, servicing and repair requests. 

4. Compliance Support

Ensure staff and residents’ records on CoolCare are up-to-date and accurate. Ensure records on Citation are up-to-date and accurate. Preparing recruitment files. Processing applications. Right to work checks. DBS checks.

5. Induction arrangements

Employer checks. Requesting references. Organisation of staff training, maintaining accurate records. Checking and updating sponsorship files and liaising with solicitors. Maintenance of staff records in CoolCare.

6. Health & Safety

Assistance with any issues highlighted by line manager.

7. Residents.

Arranging hairdressing visits. Arranging chiropody. Arranging transport. Co-ordinating payments for personal services. Maintenance of residents’ records in CoolCare.

8. Communication

Respond to family queries. Update staff on key issues. Attend or lead daily briefing. Answer telephone calls handling all enquiries. Checking and responding to emails. Welcoming and assisting visitors. Log all communications. Meetings. Attend weekly huddle with the Operations Manager and Registered Manager. 

Training:
This apprenticeship is delivered as a day release at our site in Stratford, E15. You will be required to attend college once a week. Level 3 Business Administrator. Behaviour, Skills and Knowledge.

Training Outcome:

After successfully completing the apprenticeship, there may be an opportunity to secure a permanent role.

Employer Description:

Folkestone Nursing Home is a privately owned ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Folkestone Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s communication needs were met. Care plans were detailed, personalised and included people’s preferences. Staff understood how to provide a personalised care service. People were offered a variety of activities. Complaints were dealt with appropriately. People were offered a variety of activities. People’s end of life care wishes were met. FNH promote a positive culture within the service to achieve good outcomes for people. Managers and staff understood what was expected of them. FNH checked the quality of the service provided in order to make improvements. People, relatives and staff gave feedback on service quality through surveys and meetings. FNH worked with other professionals to improve outcomes for people.

Working Hours :
37.5 hours per week (Monday to Friday, 0900-1700, 30 minutes unpaid break).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience