Administration Apprentice

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels: 

Duties of the post:

Covering reception, meeting, and greeting patients Taking telephone queries and booking of appointments Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager Logging a variety of information into patient records using a purpose-built clinical system Provide a confidential, efficient, timely and accurate administration service Using Excel and Word to perform specific tasks set by the Practice Manager Scanning incoming correspondence into patients’ electronic records via the clinical system Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role Sorting incoming post Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided) Dealing with patients face-to-face in a professional manner Calling patients with reminders/results etc. Contacting patients by e-mail/letter with reminders/results

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

Training:

Level 3 Business Administrator Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times. Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:
The wage will be reviewed on a regular basis, dependent on the progression of the learner. This position could close sooner if the right applicant applies Possible full time position upon completion of apprenticeship training

Employer Description:

Local doctors surgery in the heart of Wakefield

Working Hours :
Monday - Friday, 9.00am - 5.00pm -

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Flexible,Good attendance,Willing to learn