Operations Admin Apprentice

Work in both accounts and service departments Answer telephone calls promptly Advise the team of sites to attend by telephone and email Liaise with customers ref booking dates/times for our staff attendance Use IT skills for all job placements, parts purchasing and customer/supplier invoicing Use Excel and Word to record jobs attended by date and engineer Use Microsoft Outlook to email customers and engineers Prepare invoices and estimates from job sheets completed by engineers Take debit/credit card payments over the telephone via a virtual terminal Administer contract customer servicing paperwork Check stock levels on a weekly basis and arrange and/or order parts & cleaning products as required Accept delivery, unpack, check delivery notes and put them away in related stores Filling of invoices, job faxes/emails, remittances, purchase invoices Attend all relevant training courses

Training:
Full training will be given leading to a recognised Level 3 Business Administrator Apprenticeship Standard Qualification, as well as any Functional Skills qualifications that may be required Full on-the-job training will be delivered Off-the-job training will be supported by our Training Provider, Davidson Training UK Ltd All training is carried out within the workplace during working hours; there is no college release

Training Outcome:

Looking to grow into a full-time administrative role with opportunities to take on more responsibility, continue professional development, and contribute to the success of the organisation.

Employer Description:
CARAMEL ROCK is an educational charity that provides training and job opportunities. We focus on empowering and supporting young people to access varied training and opportunities within the fashion industry. We provide services for people of different academic levels and age groups including young students on the verge of being expelled from school and seeking an intervention with our creative approach

Working Hours :
Monday - Friday, 9am - 4pm.

Skills:
IT skills,Attention to detail,Organisation skills,Team working,Good timekeeping