Fundraising Apprentice

Undertake apprenticeship learning and attend mandatory apprenticeship lessons to be able to progress through the apprenticeship. To introduce and build relationships with supporters, particularly via the telephone, and to gather information pertinent to their ongoing supporter journey, escalating relationships to relevant colleagues when appropriate to do so. To accurately record appropriate information on our supporter database and our digital files. To support any activity that enables the effective delivery of supporter plans and strategies. This may include sending welcome packs, producing personalised thank you’s, making stewardship phone calls or assisting in the planning and delivery of engagement events. To provide excellent experiences to donors, being the first point of contact for taking donations in line with relevant procedures. To support the recruitment and manage volunteers for fundraising activities. Provide administrative support such as opening and sorting post, managing the events, in-memory and fundraising email inboxes, and supporting day-to-day office operations. Collate and pack resources such as collection pots, fundraising collateral, gazebos, and relevant literature, as required. (Please note that there is a physical element to this role.) Support with collection pots and bucket collections. Occasionally attend and support events, which may take place during evenings or weekends. To support our in-memory fundraising and donations, to include online services (such as Much Loved), Funeral collections, and our Memory Leaves offering. Work with Fundraising and Partnerships and the wider team on other projects as required. To always represent the organisation and to attend engagements in the local community as identified and as requested by line managers, including, but not limited to, events, cheque presentations and engagement opportunities. To actively stay informed of developments at St Catherine’s Hospice and in the hospice and wider charitable sectors, both locally and nationally. To provide a supportive, engaging and welcoming experience for all volunteers we encounter through our work. Comply with Hospice policies relating to confidentiality, Disclosure and Baring Service, equal opportunities, GDPR and security. Undertake any other duties considered to fall within the scope of the role. 

Training:

The training will be delivered virtually by an external company. You will be allocated the time to attend the sessions. You can do this from the office or home. You will be provided with a personal laptop for this purpose. 

Training Outcome:
Fundraiser Fundraising Assistant

Employer Description:

St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.

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We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.

Working Hours :
Full-time fixed term contract Monday to Friday 8.30am to 5pm. This will include your apprenticeship study time.

Skills:
Communication skills,IT skills,Team working,Non judgemental