Customer Service Apprentice

Serve as the first point of contact for customer service enquiries Communicate effectively with internal departments and customers to resolve queries Maintain up-to-date product and technical knowledge Support continuous improvement in the customer experience Provide timely and accurate quotations and process orders Work collaboratively with colleagues to meet service standards and customer expectations

Training Outcome:
Level 3 in Customer Service Level 3 Business Admin Team Leader Mentor for other Apprentices

Employer Description:

Crawford's Agricultural Machinery, was founded in October 1980 by Bob Crawford, initially focused on the buying and selling of used farm machinery. Over the years, their expertise has evolved, and they now specialise in sales, servicing, and parts for farm machinery and 4×4 vehicles. They are proudly serving customers across Essex, Hertfordshire, Kent, West Sussex, Surrey, Hampshire, Berkshire and beyond and provide the best products, expert advice, and reliable aftersales support.

Working Hours :
Monday - Friday, 8.00am - 5.00pm (overtime as required and alternate Saturdays as agreed)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental,Patience