Admin Apprentice at Whitelands Academy

Key Responsibilities

Reception and Customer Service

Undertake front-line reception duties, answering routine telephone, email and face-to-face enquiries. Act as the first point of contact for visitors, pupils, parents and external stakeholders, ensuring a welcoming and professional service. Deal sensitively and professionally with pupils and parents, including those who may be experiencing emotional or challenging situations. Maintain positive working relationships with pupils, parents and staff.

Administrative Support

Provide general administrative support to the school, including photocopying, filing, scanning, emailing and completing routine forms. Maintain accurate records and filing systems, both electronic and paper-based. Update databases and school systems in a timely and accurate manner. Prepare documents, reports and correspondence as required. Manage incoming and outgoing post, deliveries and electronic communications. Act as a runner for messages and communications across the school where required.

Pupil Administration

Assist in maintaining pupil records, ensuring information is accurate, up to date and stored confidentially. Support the administration of admissions and pre-admissions processes, including processing relevant forms and documentation. Assist with attendance and registers in line with the schools procedures and the requirements of the Attendance Officer.

Welfare and First Aid

Administer first aid and medication, where trained and authorised to do so. Support the care of sick or injured pupils, liaising appropriately with parents, carers and staff.

Learning and Development

Work towards the successful completion of the apprenticeship programme, applying learning within the workplace. Develop knowledge of administrative systems, processes and school procedures. Participate in training, reviews and development activities as required.

Safeguarding and Compliance

Adhere to all school policies and procedures, including health and safety, data protection and confidentiality requirements. Report any safeguarding concerns immediately to the Designated Safeguarding Lead, Assistant Principal or Principal in accordance with safeguarding procedures. Promote and safeguard the welfare of children and young people at all times.

Undertake any other reasonable administrative duties, projects or tasks as directed by the Line Manager, Deputy Headteacher or Headteacher to support the effective operation of the school. 

Training Outcome:

Upon successful completion of the apprenticeship, the apprentice will have gained a nationally recognised Level 3 Business Administrator qualification and valuable workplace experience. This will support progression into administrative roles within education or other sectors. Any future employment opportunities within the Federation will be subject to organisational requirements and recruitment processes at the time.

Employer Description:

We are incredibly proud of our colleagues and schools across our Trust. It is an honour to have such a diversity of settings serving children aged 2 to 19.  

Every day, across our Trust, colleagues are inspiring the lives of children and families who live in the communities that we serve. We are humbled to be at the heart of our communities in Wiltshire, Oxfordshire and Berkshire, as trusted partners, offering an education and experiences that support all children to flourish. 

We are a family of 30 schools and settings, connected and working together to inspire the lives of children with greater opportunity and choice. Our mission: 

Inspiring every child to flourish through an inclusive, all-through education that nurtures opportunity, equity, and agency for life.

We collectively seek to support and enable children to flourish in their lives, now and into adulthood. We also seek to inspire the lives of all colleagues across the Trust, with opportunity and connection, so that they are empowered to inspire each other, as well as our children.  

The White Horse Federation is a human organisation, based on building strong relationships, as a foundation for colleagues to reach high standards and uphold high expectations of what children can achieve. A Trust that seeks to develop character and high academic standards, by applying equity to enable children to have more opportunities, more choice and greater agency in their lives.  

As a team of colleagues, a Trust and a group of schools we are deeply connected and committed to the children who carry the most and who need us the most. We seek to offer high-quality education and to apply the equity required, so that we meet the needs of every child. 

Working Hours :
Monday-Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Maintain confidentiality