Internal Sales Administrator Apprentice

Main Duties and Responsibilities:

Build and maintain good relations with customers to ensure that the company remains the preferred supplier Respond in a timely manner to all telephone, email orders Take incoming telephone calls and make outgoing telephone calls as required Create customer accounts for all new customers Provide detailed quotations and process customer orders and contracts Use and update the order processing system and customer database effectively Progress/despatch customer orders when required and ensure that customers and supervisor are kept informed of any delays that may occur Liaise with Sales Managers, Agents, Production and Purchasing Departments to ensure the highest level of customer service To update Internal Team Leader of any issues or concerns where necessary Maintain a professional level of office administration regarding filing orders, quotes, customer records etc. Meet agreed levels of performance and work to agreed key performance indicators Show a willingness to learn and develop new skills

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:

Lots of prospects for progression, for example: External sales, Internal sales Manager, Marketing Manager, Engineer and many more.

Employer Description:

Founded in 2004, Cudis quickly established itself as a successful electrical designer, manufacturer & supplier of high quality electrical products to the domestic and commercial markets.

In August 2018 Cudis became a Limited company and as part of the company’s expansion plans, moved to a new state-of-the-art headquarters at Bury Bridge, Bury, Greater Manchester, doubling its distribution centre capacity and office accommodation for the Sales, Marketing, Finance & Technical teams.

Working Hours :
Monday - Thursday, 8.00am - 4.15pm, with a 2.30pm finish on a Friday. 30 minutes lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative