Jericho (The ReUsers/ WoodShack) Customer Service apprenticeship

Greeting customers as they enter the shop Accepting new donations  Assisting customers to find the products they are looking for Dealing with customer queries Loading and unloading vehicles Serving customers at the till Keeping the site clean and tidy You may occasionally work as a driver's mate with our WoodShack Team Any other duties requested by the Line Manager

Training:
You will be supported to achieve a level 2 NVQ qualification in Customer Service If you do not have a level 1 pass in English and maths, you will have be supported to achieve this. If you don't have a level 2 pass in English and maths, you will be supported to upskill to this level This training will be delivered on a regular basis at the workplace by a Next Level Training assessor with time given to complete the coursework during work time

Training Outcome:

By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/or other training courses.

Employer Description:
At JERICHO we use enterprise to change lives. We do this by running a diverse range of social enterprises and social projects which help people become fulfilled, skilled and employed.

Working Hours :
Weekly rota is in place across 7 days working 4 days, including two full weekends every 4 weeks. Shifts are 8am to 4pm, Monday to Friday, Saturdays 8am to 4.30pm and 10am to 4.30pm, on Sundays.

Skills:
You will build work skills