Apprentice IT Service Desk Support Technician

As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology. 

You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. 

Training Outcome:
To gain the skills and experience to start your career in IT ICT Support Technician / Helpdesk Analyst Senior ICT Technician or Systems Support Analyst Network, Infrastructure, or Cyber Security roles Specialist progression into cloud, systems administration, or software support Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications

Employer Description:

SNG (Sovereign Network Group) is one of the largest housing associations in England. 

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.   

Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. 

Working Hours :
Monday to Thursday, 9.00am - 5.00pm. Friday 9.00am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative