Business Administration Apprentice
Provide administrative support to various departments
Manage emails, telephone enquiries and correspondence professionally
Maintain accurate electronic and paper-based records
Prepare documents, reports, presentations and meeting minutes
Update databases and company systems with accurate information
Support compliance with company policies and procedures
Assist with recruitment administration, including interview scheduling
Maintain employee records and personnel files
Support onboarding and induction activities
Taking minutes in meetings
Producing reports
Support invoice processing and purchase order administration
Assist with data entry and maintaining financial records
Process expense claims and maintain filing systems
Respond to customer enquiries via telephone, email
Log and track customer requests and complaints
Support customer account administration
Assisting with samples in line with customer requests
Assist with supplier communications and administration
Support stock control and inventory record management
Process purchase orders and delivery documentation
Liaise with the sales department to determine customer requirements and with customer services regarding delivery schedules
Training Outcome:
Progression opportunities to General Administrative Assistant, or if the apprentice took an interest in a particular area of the business, this could be looked at, e.g. Finance, HR or Customer Services
Employer Description:
Shalam Packaging Group have been a trusted name in plastic packaging since 1976. As a family-owned business, we pride ourselves on long-term stability and continuous investment in people and technology.
Today, we operate multiple manufacturing sites worldwide, delivering high-quality packaging solutions to customers across global markets.
Our site in Sunderland manufactures plastic packaging which involves both Thermorming and Extrusion processes.
Working Hours :
Monday to Friday - 08:30am - 5:00pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience