IT Technician Apprentice

The IT Technician Apprentice will join the school’s IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day-to-day technical needs.

Key Responsibilities:

Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how-to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems

Training Outcome:

 A role may be offered to the right candidate upon successful completion of the apprenticeship.

Employer Description:

St Rose’s is the organisational name in which St Rose’s Special School, St Martin’s College and Residential Care sits within, working on the same site and sharing some facilities.

Working Hours :
37 hours per week Monday to Friday. Term-time only so the salary will be adjusted to reflect this . 1 day a week release for college sessions. Start/end time to be agreed with successful candidate.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Patience