Administrative Support Assistant Apprentice

Arrange and manage course bookings   Assistance with course delivery administration Arrange client appointments/visits Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate Maintaining the CRM System to ensure that the client records are updated and accurate Filtering and replying to emails Liaising with colleagues and clients Preparing client care letters and terms of engagement Use of IT Systems such as Office 365, Xero, Cademy, Monday.com. Capsule, GoCardless, Stripe as well as our own internally developed Compliance software Providing administrative support to the internal and external team of consultants Assisting clients with our bespoke compliance software Administrative tasks involved in obtaining and maintaining Quality Assurance Standards Drafting documents Assisting with other duties as necessary

Training:
Online attendance with Loughborough College within the first 15 months, one morning per week with on-site sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment Diarised visits from a dedicated Trainer/Assessor Attendance to Loughborough College for Functional Skills (if required) On-the-job training Off-the-job training

Training Outcome:

Progress to an employed position in either administration or in a compliance-related role.

Employer Description:
DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field. We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below: • Quality Assurance Accreditations – Lexcel, SQM, CQS, WIQS • AML Compliance • UK GDPR and Data Protection • SRA Complaints Handling • Legal Aid Contract Compliance • New SRA, BSB and IAA Firm Authorisation • SRA Transparency Rules • SRA Standards and Regulations • General Business Development – marketing, strategy and management Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.

Working Hours :
Monday - Friday: between 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative