Business Admin Level 2 Apprenticeship

The role involves supporting patients in accessing healthcare services, handling appointments and enquiries, maintaining accurate records, and providing general administrative support to the Practice team while ensuring confidentiality and high standards of care.

Duties:

Greet and assist patients at reception and over the phone Process appointment requests (urgent, routine, and future bookings) Register new patients and update records and contact details Handle repeat prescriptions and patient correspondence Scan, file, photocopy, and process incoming/outgoing mail Maintain a tidy reception and waiting area Answer telephone calls and manage enquiries professionally Open and close the Practice when required and ensure security procedures are followed Support general administrative tasks and cover reception duties

Key Responsibilities:

Direct patients to the appropriate healthcare service Provide excellent customer service as the first point of contact Maintain accurate and up-to-date patient records Follow Practice procedures, protocols, and confidentiality rules Support health and safety, infection control, and security procedures Promote equality, diversity, and respectful patient care Work as part of the Practice team and support daily operations Contribute to improving service quality and efficiency

Training:
Training will take place at Blackburn College one day a week

Training Outcome:
May lead to a full time role on successful completion of the Apprenticeship

Employer Description:

Dr S K Nagpal, commonly known as William Hopwood Surgery, is an NHS general practice located on William Hopwood Street in the Audley area of Blackburn. The surgery provides a wide range of primary healthcare services for local residents, including GP consultations, chronic disease management, childhood immunisations, cervical screening, maternity and postnatal care, mental health support, and repeat prescription services. The practice serves patients in Audley and surrounding communities and offers both in-person and online access to healthcare through digital consultation and appointment systems.

Working Hours :
Monday- Friday 8:00am to 6:30pm pm (This is the surgery's opening times the hours for the Apprentice will be 30 hours.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Calm under Pressure