Vehicle Damage and Insurance Administration Apprentice

Our Accident and Risk Management Team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.

Core Responsibilities:

Creating new claim records, instructing repairs, fielding calls and general administration Investigating incident circumstances and establishing liability Obtaining, reviewing and approving insurance documentation from self-insuring customers Ensuring damages are recharged in accordance with company and industry standards Updating MID records Handling of new customer loss and damage claims Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer Maintaining and updating existing claims assigned directly to you. Liaising with customers, suppliers and colleagues in a professional manner Assisting all branches and departments with damage and loss queries or claims Escalate all disputes not resolved to facilitate a timely resolution

Training:

Level 3 Business Administrator Apprenticeship Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0 Fskills Level 2 in English and maths as required BPC Grow for Apprentices programme

Training Outcome:

Progression to full-time employment.

Employer Description:
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

Working Hours :
The Accident & Risk Management Team works Monday to Friday, shifts are between 08:00-18:00 and will be confirmed once employed.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working