Road Freight Customer Service Apprenticeship

Speaking and meeting face to face with Customers

Building strong relationships with Customers with good communication skills and a pro-active approach

Handling all different types of enquiries such as; quotations, shipments updates and advice to Customer

Building strong relationships with Partners and Suppliers

Good understanding of the European Road Freight market and which Partners provide the best solution and service offering based on the Customers requirements

Booking shipments with Partners and Overseas Offices

Raising all respective Shipping Documentation

Handling Commercial Documentation requirements

Handling Export and Import Customs Clearance

Strong Commercial acumen to ensure profitability on shipments

 

Training:

Training can be undertaken either in the Office, at Home or an offsite location and the weekly duration will be as stipulated within the Apprenticeship programme 

Training Outcome:

Different Freight Departments such as Air Freight or Sea Freight

Business Development

Overseas Placing

Employer Description:

Italian Global Forwarding and Logistics Company, founded in Florence in 1899. Network of 337 offices in 60 countries and over 6,000 employees worldwide specialising across Air, Sea, Road, e-commerce and Logistics

Working Hours :
Monday to Friday 0900am to 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Good communicator