Apprentice Resident Liaison Officer

• Providing excellent communication and customer service to residents, tenants and clients

• Supporting residents before, during and after improvement works, ensuring they receive the best possible service

• Keeping residents informed of project updates, including any changes or delays to scheduled works

• Assisting with resident inductions, profiles, appointments and home visits

• Communicating with residents by phone and in person, helping to build positive relationships and confidence

• Updating resident information and project records using Lovell's IT systems, including EasyBOP

• Supporting the production of resident communications and project paperwork

• Attending resident, client and community meetings, open days and local events

• Helping to resolve customer concerns and complaints in line with company procedures

• Identifying and understanding individual resident needs to ensure appropriate support is provided

• Promoting Lovell's values and services, acting as a positive ambassador for the company

• Supporting customer satisfaction initiatives and helping the team deliver a high-quality service

Training:

The successful candidate will work towards a Level 2 Customer Service Practitioner Qualification, which will take 12 months (plus End Point Assessment) and will be delivered by Learning Skills Partnership on a work-based learning basis.

Training Outcome:

Full time role

Employer Description:

Enable Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.

Working Hours :
Monday to Friday 08:30 - 16:30

Skills:
IT skills,Customer care skills,Initiative