Property Administration & Lettings Apprentice

As a Business Administration Apprentice, you will provide essential support to various departments across the business, helping to ensure the smooth day-to-day running of the office. You will be the first point of contact for many clients, delivering excellent customer service while developing a broad range of administrative, communication, and organisational skills.

Key Responsibilities

Answering telephone calls and responding to email enquiries in a professional manner. Greeting clients and visitors to the office and directing them appropriately. Supporting the team with general administrative duties, including filing, scanning, and document management. Maintaining accurate records and updating internal databases and property management systems. Assisting with the preparation of correspondence, reports, and property-related documentation. Supporting sales, lettings, and surveying teams with viewings and  administrative tasks as required. Managing appointments and assisting with diary coordination.
Processing paperwork and ensuring compliance documents are accurately recorded. Helping to maintain the company's strong professional image and excellent customer service standards.

Training:
Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd All training will be carried out within the workplace during working hours Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent) Full training will be given leading to a recognised Level 3 Business Administrator Apprenticeship Standard

Training Outcome:

Potentially a full-time role available with the employer should you be successful within the progression of your apprenticeship.

Employer Description:

Bracketts are independent estate agents serving the local communities of Tunbridge Wells and Tonbridge for over 195 years. Established in 1828, they are the oldest firm of Chartered Surveyors and Estate Agents in West Kent and remain proudly independent today.

With a friendly and knowledgeable team of around 40 staff members, Bracketts provide residential sales, lettings, and surveying services from their prominent High Street offices in Tunbridge Wells and Tonbridge, supported by a strong online presence. Their reputation has been built on exceptional customer service, local expertise, and a commitment to supporting the communities they serve.

This apprenticeship offers an excellent opportunity to begin a long-term career within a respected local business while gaining valuable workplace experience and professional qualifications.

Working Hours :
Monday to Friday, 9:00am - 5:30pm. You will also be required to work every other Saturday from 9:00am - 4:00pm. When a Saturday is worked, you will receive a day in lieu on the Wednesday of the same week. Total hours per week: 40.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience