Business Support Administrator Apprentice

Answering calls and emails from customers and suppliers. Scheduling engineer appointments and updating job records. Preparing quotations, invoices, and administrative documents. Maintaining compliance and certification records. Ordering materials and liaising with suppliers. Supporting finance and general office administration. Developing business administration skills through the apprenticeship programme. Greeting visitors and contractors. Providing updates to customers regarding scheduled works. Logging service calls and maintenance requests. Escalating urgent issues to the appropriate team. Booking appointments and site visits for electricians. Updating work schedules and diaries. Coordinating engineers' attendance and job allocations. Communicating schedule changes to customers and staff.

Training Outcome:

Potential progression into a full-time administrative or office-based role.

Employer Description:

At the heart of Head-On Electrical is a knowledge and experience seldom matched or equaled. All our electricians have been carefully selected by our directors for their attention to detail, excellence in their discipline and focus on customer care. Each of our departments have electricians with many years’ worth of hands-on experience. We provide our customers with the very best service in Hull, East Yorkshire.

All our office staff are knowledgeable, helpful and professional, so you will be in expert hands from the very first moment you call us.

Working Hours :
Working from Monday to Thursday from 8:30am to 4:30pm and Friday from 8:30am to 2:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental