Customer Service/Engineering Stores Apprentice - Thrapston

Working within our Thrapston location as a Customer Facing Engineering Stores Apprentice.You will play a key role in making sure critical machine parts and componments are available when needed. Working directly with engineers and site teams, coordinating stock levels and helping to keep operations running effectively and reduce downtime.

This role is ideal for someone with a keen interest learning all aspects of warehousing processes, and have the ability and confidence to liaise with customers and internal staff. You will need to be a good communicator and an organised person. You will be reporting to the Warehousing Supervisor in providing a support service where you will learn a wide range of skills including Warehousing processes, Customer Service and administrative processes. Enjoy troubleshooting and working with a range of people and be a resourceful and helpful person. 

Manage and organise engineering parts and machine components Support the procurement and ordering of critical spares/parts Balance stock availability with cost control and efficiency Deliver excellent customer service, building relationships with engineers and site teams Maintain high standards through continuious improvement Carry out key stores duties including checking goods in and stock levels checks Working within the warehouse and office you will be supporting other staff in all aspects of the Warehousing processes Liasing with customers and suppliers

Training:
Customer Service Practitioner Level 2 Functional Skills maths & English Level 2 (if required) Min 20% OTJT EPA No day release- inhouse training

Training Outcome:
Can progress within business depending on business needs and performance

Employer Description:

Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1300 people who provide industry leading customer service.

Working Hours :
Monday- Friday 8.00am- 5.00pm 1-hour lunch Max 40 hours per week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience