Apprentice ICT Support Officer

Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond. Thinking on your feet and solving issues first line. Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!

Training Outcome:

Following successful completion of your apprenticeship, you may be able to apply for a permanent position at Staffordshire County Council (depending on role availability).

Employer Description:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our Values: Ambitious, Courageous, Empowering

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

Working Hours :
08:00 - 17:00 (Monday to Thursday) and 08:00 - 16:30 (Friday). Successful candidates to be based on-site full-time for the first four weeks of their role for training and development purposes.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills