Managment Apprentice in Primary Care

Support the day-to-day running of the GP surgery and administrative functions Assist with patient service improvement projects and operational planning Monitor and report on key performance indicators and practice targets Support appointment utilisation, patient access, and workflow management Assist with financial administration, budgeting, and resource monitoring Produce reports using practice systems and Microsoft Office applications Help coordinate meetings, training sessions, and staff communications Support quality improvement initiatives and audit activities Assist with maintaining policies, procedures, and compliance documentation Liaise with staff, patients, NHS organisations, and external stakeholders Support recruitment, onboarding, and staff record management Contribute to projects aimed at improving efficiency and patient experience

Training:

Training will primarily take place within the workplace at Quarry Bank Medical Centre, allowing the apprentice to gain practical experience alongside experienced healthcare managers and clinicians.

The apprentice will also undertake off-the-job training as part of their apprenticeship programme, delivered by the training provider through a combination of online learning, workshops, and tutor-led sessions.

Training is expected to take place regularly throughout the apprenticeship, typically one day per week or equivalent protected study time, in line with apprenticeship requirements.

The exact training schedule and delivery arrangements will be confirmed with the successful candidate and training provider.

Training Outcome:

Successful completion of this apprenticeship will provide a strong foundation for a career in healthcare management. Depending on performance and organisational opportunities, the apprentice may progress into roles such as Assistant Practice Manager, Operations Manager, Deputy Registered Manager, Registered Service Manager, Practice Manager, or other leadership positions within primary care, healthcare, and social care organisations.

Further professional development and higher-level management qualifications may also be supported for the right candidate.

Employer Description:

Quarry Bank Medical Centre is a friendly and progressive NHS GP practice serving approximately 4,500 patients within the Dudley area. We are committed to delivering safe, effective, and compassionate healthcare whilst continually improving the services we provide to our local community.

Working closely alongside our sister organisation, Edgbaston Wellness Clinic, a modern private healthcare and wellness provider based in Birmingham, we offer a unique opportunity to gain experience across both NHS and independent healthcare settings. This provides valuable insight into healthcare operations, governance, patient services, business management, quality improvement, and financial management.

Our multidisciplinary teams include GPs, nurses, healthcare assistants, allied health professionals, and administrative staff, creating a supportive learning environment with excellent opportunities for professional development. As organisations committed to education, workforce development, and service improvement, we are passionate about investing in the next generation of healthcare leaders and managers.

Working Hours :
Monday - Friday, between 8.00am - 6.30pm. Exact working hours will be agreed with the successful candidate and training provider. Occasional attendance at staff meetings, training events, or practice development sessions may be required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience