Customer Focused Engineering Stores Apprenticeship

What you’ll learn and do

Manage and organise engineering parts and machine components Support the procurement and ordering of critical spares
Balance stock availability with cost control and efficiency Deliver excellent customer service, building relationships with engineers and site teams Maintain high standards through continuous improvement Carry out key stores duties such as goods in, stock checks, and organisation Whilst study towards a recognised qualification

Training:

The Customer Service Specialist Level 3 apprenticeship for the Customer-Focused Engineering Stores Apprentice at Hayley Dexis is a 12-18 month programme designed to develop customer service expertise alongside practical engineering stores skills in a live manufacturing environment.

The programme begins with an induction phase, where apprentices learn health and safety, site processes, and the fundamentals of engineering stores operations. They shadow experienced colleagues and carry out basic tasks At the same time, they build core customer service skills

As they progress, apprentices take on more responsibility for day-to-day activities such as stock control, stock checks, ordering, and procurement support. Customer interaction becomes central, as they respond to engineer requests, manage expectations, and build strong working relationships in a fast-paced environment. Structured off-the-job learning supports this, focusing on communication, problem-solving, and customer journey awareness, alongside small improvement tasks within the stores.

In the advanced stage, apprentices develop greater independence, managing stock levels, liaising with suppliers, and contributing to operational efficiency and reduced downtime. They handle more complex customer interactions, resolve issues, and take part in improvement projects focused on cost control, efficiency, and service quality.

Throughout the apprenticeship, learners are supported by Nova Training, where they will have a dedicated coach who provides remote guidance, coaching, and structured learning. The coach will set tasks aligned to the apprenticeship standard, review progress, and support the apprentice in building their portfolio and preparing for assessment.

The final stage focuses on End-Point Assessment preparation, where apprentices consolidate their skills, complete a portfolio of evidence, and undertake mock assessments.

Overall, the programme combines 80% on-the-job learning with 20% off-the-job training, developing key skills in customer service, stock management, and continuous improvement, while providing a clear pathway into roles such as stores controller, account manager, or operations supervisor.

Training Outcome:
Clear progression into permanent and senior roles

Employer Description:

DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.

The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.

The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.
 
 

Working Hours :
Monday - Friday, 8.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,enthusiasm