Customer Service Apprentice

Customer & Staff Enquiry Support -respond to calls, emails, and messages from customers and cleaning staff, providing clear information and directing queries to the right place. Issue Resolution - help resolve day-to-day problems raised by clients or cleaners, offering solutions and escalating more complex matters to senior team members. Record & Data Management - update customer accounts, staff logs, schedules, and interaction notes to keep information accurate and up to date. Team, Cleaner & Administrative Support - assist the office team with rota updates, communication to cleaners, document preparation, and general admin tasks that keep operations running smoothly. Learning & Development - complete apprenticeship training, shadow colleagues, develop communication skills, and work towards achieving the Customer Service qualification.

Training Outcome:

To form a career with the company that will include apprenticeship progression.

Employer Description:

We’re not just a facilities management provider, we are a people company. We attract great people with a positive outlook. People who value hard work and who want to grow in a supportive environment where success is recognised and rewarded. 

We operate a comprehensive total facilities management service, spanning the entire building and property management environment. Our success can be attributed to a simple ethos of total focus on our customers. We are always adapting to meet the changing needs of our building users and their environments. We capture detailed information and data so that we can proactively act to incidents and alerts with speed and accountability.

Our aim is to become a valuable extension of your facilities team.

Working Hours :
Monday to Friday 08:30 to 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Digital & System Skills