Data Administration Apprentice

Key Responsibilities:

Input, maintain, and update client, staff, and service data within company databases and care management systems Ensure data records are accurate, complete, and maintained in line with company procedures and data protection requirements Process, scan, digitise, and securely archive documentation using electronic document management systems Monitor shared inboxes and respond to routine enquiries, escalating issues where appropriate Support the collection, validation, and reporting of operational data to assist service delivery and business performance monitoring Produce basic reports, spreadsheets, and data summaries using Microsoft Office applications and other business software Record and update information relating to service users, staff, and care activities in a timely and accurate manner Assist with data quality checks to identify and correct discrepancies within company systems Liaise with internal teams, healthcare professionals, clients, and external partners to obtain and verify information required for accurate record keeping Support the administration of digital workflows and ensure records are maintained in accordance with company policies and regulatory requirements Handle incoming and outgoing communications, including telephone calls, emails, and correspondence, ensuring information is accurately recorded and actioned Assist with system user administration tasks and provide basic support to colleagues using company software systems Maintain confidentiality and compliance with GDPR, safeguarding, and information governance requirements Use business software and office technology effectively, including care management systems, databases, spreadsheets, document management systems, and standard office equipment Contribute to continuous improvement activities by identifying opportunities to improve data accuracy, reporting processes, and administrative workflows Welcome visitors and support reception duties when required, ensuring a professional and customer-focused service

Skills Developed Through the Apprenticeship

Data entry and data quality management Spreadsheet and reporting skills Database and care management system administration Information governance and GDPR compliance Digital document management Business software and IT systems usage Communication and stakeholder engagement Process improvement and workflow management

Training:
Software and Data Foundation Apprenticeship Standard English and maths Functional Skills (if applicable) Minimum of 6 hours off-the-job training per week at employer premises One day per month training at Protocol Consultancy Services in Birmingham City Centre

Training Outcome:
Progression on to a level 3 apprenticeship with further personal and professional development Increments in pay based on performance reviews

Employer Description:
Cherish Home Care is a domiciliary care provider in Birmingham, Sandwell and Dudley. It provides care in the community.

Working Hours :
Monday - Friday, 09:00 - 17:00.

Skills: