Customer Services Apprentice Administrator

Principal Accountabilities:

Sales Order Entry:

Raise Sales Orders & Acknowledgements Complete 2nd stage Price Checks Raise Origination Sales Orders & Acknowledgements Add Origination Sales Order Numbers to Graphics Tracker Maintain Despatch Schedules / Issue MPS report to planning / CR Order bank maintenance – daily date change management / balance clearing General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives

Job Maintenance:

Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS Run daily active jobs list – progress chase jobs through the factory Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management Update graphics tracker with A Spec job numbers and live DTC’s Support with Outsource Process administration – copy works orders, print labels, create job packs etc.

Specifications:

K3 Development completion  – specification writing, stocking UOM conversion etc whenever required Create SKU Converter / Upload to Syspro SKU post creation Supersession Completion – deactivate stock code

Reports

Preparation, clean up and circulation of weekly Aged Stock report Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process GDNI – Run weekly / checking for despatches not invoiced GDNI – Month end check, ensure all despatches are captured at COP on final working day Job Shortfall Report – populate & maintain for submission to planning

Support Functions:

Provide holiday cover for both Administration and Customer Services team Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager Will occasionally be required to support in other, more specialist areas across the department once fully trained and able to do so e.g. internal trial management / stock sheet support Will occasionally be required to provide support in other areas of the business e.g. Provide cover for Reception / Studio department

Training:

The successful applicant will enrol on the Level 3 Business Administration apprenticeship at Burnley College and attend day release. 

Training Outcome:

Potential progression into full time employment on successful completion of the apprenticeship.

Employer Description:

Coveris is a leading European packaging company, manufacturing complex flexible paper and plastic solutions for some of the world’s most respected brands.

With our broad technical expertise and a clear vision to eliminate waste in all its forms, we design and produce high-quality packaging that extends product lifecycles and reduces both waste and resource consumption. Together with our customers, we are continually developing innovative and sustainable packaging solutions. By leading with responsibility and innovation, we not only meet today’s demands but also anticipate the future needs of our industry.

Working Hours :
Monday to Friday, 8:30am - 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills